FAQ

Reserve about ten days in advance, and earlier in peak season and on public holidays. This site is an independent booking guide, so check the current schedule and price through official channels before you pay. If you want help checking a date, message us on WeChat at xiantour86.

You can get a full refund up to 12:00 on the day before the show. After that, bookings cannot be changed or refunded. Check the ID details carefully before you pay, since tickets are issued under real names.

No. This is a commercial show with one price per zone; there are no student, senior or military discounts. The only free entry is for children under 1.3 m, who do not get a seat.

Children under 1.3 m enter free without a seat, limited to one per adult. Children 1.3 m and taller need a full ticket.

Bookings select a zone only; individual seats cannot be chosen. Seats are assigned by the system, one order may be split, and seats cannot be changed once tickets are issued.

If you booked with a mainland ID card, scan the original card at the gate and no paper ticket is needed. If you booked with a passport or a Hong Kong, Macao or Taiwan travel document, bring the original documents for every guest to the ticket office on the show day and collect paper seat vouchers there.

You can use your own electronic ID, household register or driver licence at the ticket office. It must be your own document. Quoting an ID number or presenting a document belonging to someone else will not work.

Entry is checked guest by guest. The name on the ticket, the ID document and the person holding it must match, and you cannot enter using a document that belongs to another person.

A daytime visit to the palace needs an admission ticket. The evening show needs only a show ticket. The two are separate, so you do not need a palace ticket to see the show.

Arrive at least 20 minutes before the start, and allow longer on busy evenings for the security queue. There is no entry once the show has started.

The usual start times are 18:30, 19:55, 21:20 and 22:45. The number of shows each day changes with the season and with demand, so confirm the schedule for the current day through official channels.

About 70 minutes, split into nine acts, with no interval.

It is an outdoor show at the Jiulong Lake open-air theatre inside Huaqing Palace, 38 Huaqing Road, Lintong, Xi'an. The lake is used as a water stage and the Li Mountains form the backdrop.

Filming and drones are not allowed, and smoking is banned inside the venue. Do not bring large luggage or folding chairs. Flat shoes are recommended, and since the show is outdoors, bring a layer for the evening.

Take Metro Line 9 to Huaqingchi Station, Exit C, about a three-minute walk from the venue. By the time the late shows end, the metro has stopped, so arrange a taxi or your own car in advance.

Language support is described in public material; according to published guides, simultaneous interpretation and a bilingual plot booklet are offered for international guests. Details and collection points are subject to on-site availability, so ask at the venue on the day.

Help for some guests is mentioned in public material; according to published guides, priority entry and a quieter waiting area are available for elderly guests, pregnant guests and families with small children. These arrangements are subject to on-site availability, so confirm with staff when you arrive.

Family facilities are described in public material; according to published guides, the venue has a baby-care room and a child play area, and infant ear protection is available at the visitor centre. Opening times and what is stocked are subject to on-site availability.

Basic supplies are described in public material; according to published guides, a free water station and simple items such as cooling patches and mosquito repellent are available at the visitor centre. What is provided is subject to on-site availability.

Extra help is described in public material; according to published guides, lost property can be verified and posted to you, and on some evenings a birthday or anniversary greeting can be arranged on a venue screen. Both are subject to on-site availability, so ask staff on the day.